Technical Support Engineer II

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Technical Support Engineer II

As a technical support engineer, you will provide post-sales support to Customers and Sales Engineers regionally and globally (when required). Supporting the customer is done through diagnosis and troubleshooting software and hardware problems, and also providing assistance with the product applications and/or use cases. Communicate with customers by listening and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and email. The candidate is responsible for following defined processes, getting engaged within the team environment and learning from the team. Ability to identify when help is required in a timely manner. Management of defect entry, tracking, and escalation. Part of an on-call rotational schedule.

 

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