Fanavaran Customer Resolution Document

Fanavaran Customer Resolution Document

Purpose:

To ensure that all customer complaints and concerns are addressed promptly, efficiently, and in accordance with the standards set by the Ontario regulatory bodies.

Organization Resolution Process:

When a complaint or concern arises, it’s essential that the issue is communicated to the right channel within Fanavaran to ensure a timely and effective resolution. Here’s our defined communication and resolution path:

Start by reaching out to our Educational Manager, who will be your primary point of contact. The manager will acknowledge your complaint within 24 hours and begin the investigation process.

Escalation - CEO

If you’re not satisfied with the resolution provided by the Educational Manager or if you believe your concern warrants the attention of our highest office, you can escalate the issue directly to our CEO.

Anonymous Reporting

If, for any reason, you wish to voice your concerns anonymously, you can use the above email. We take all feedback seriously and will ensure your concerns are addressed while maintaining your anonymity.

Class Quality Assurance:

If you are unsatisfied with the quality of the class, you are entitled to claim a full refund after attending the second session. It is our commitment to delivering the highest standards of education, and we take your feedback seriously.

Reporting Employee Behavior:

If any of our employees exhibit unacceptable behavior, we strongly encourage you to report it. Please write an email detailing the incident to our Educational Manager at Babak@fanavaran.ca. We take such reports seriously and will investigate promptly.

Follow-Up/Response Process:

Acknowledgement: Once a complaint is received, an acknowledgment will be sent to the complainant within 24 hours.

Investigation: The complaint will be reviewed and investigated. The investigation process may require further details from the complainant, and the respective department will communicate if necessary.

Resolution: We aim to resolve complaints within 10 business days. Once a resolution is reached, the complainant will be informed of the outcome.

Feedback: After the resolution, feedback will be sought from the complainant to ensure that the process was satisfactory and to identify areas of improvement.

 

Assurance:

Fanavaran is dedicated to providing high-quality educational services and understands the importance of addressing concerns or complaints promptly. By adhering to this Customer Resolution Document, we strive to uphold the standards set by the Ontario regulatory bodies and ensure our customers’ satisfaction.

For any general inquiries or for more information on our resolution process, please contact our office during regular business hours.

Thank you for choosing Fanavaran. We value your feedback and are dedicated to continuously improving our services.